Frequently Asked Questions

Are we restricted to items in the catalogue only?

No. We can source most things. In fact some of the items you see on the home page banners are products that are not in the catalogue. If you see an item you want and it’s not listed in our catalogue or on the website, call us, and we will source it for you.

How do you brand products with my logo?

You will need to supply us with your artwork or we can create it for you. This may be supplied to us by e-mail, or on a disc format as a vector-based image. Using either Freehand, Illustrator or a high resolution PhotoShop file at least 300 dpi and at the required print size or larger.

How will you match the print colour to my logo colour?

You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer.

My logo consists of a halftone, can you print this?

It depends on the printing process involved. It may be that a halftone or tint needs to be printed on a separate solid colour. We suggest that you let us see a copy of the logo, we will then be able to advise you on the best way to proceed.

How can I be sure that my artwork will be printed as I expect it to look and at an appropriate size for the product it is intended for?

You will be sent an artwork proof, showing colour and position, however actual colour(s) cannot be shown by this method. This proof will require approval before the products are personalised. Amendments can be made at this point if you are not entirely happy with the artwork.

What are origination charges?

Origination does not refer to the artwork or the actual printing process. Origination is a general term referring to the make up of the screens, dies, templates or jacquards used in the process of applying personalisation details to an item. Except for jacquard, a separate screen template is required for each colour used and will be charged accordingly. Our estimate will always show these charges, and is a standard process in this industry.

Can we see actual samples of the products before we buy them?

Yes you can. However the sample will not be personalised to you, and some samples are chargeable unless returned in good condition within a specified time.

If you have any other questions that are now covered here, please feel free to call us and will do all we can to help you. We have years of experience and know a few tricks that help smooth things along – we’re here to help.